Last Updated: August 5, 2026

1. Final Sale Policy At Teddy Styles Inc., we take the health and safety of your little ones very seriously. Because our teddy bears and custom clothing items are intended for children (ages 3 and up) and are uniquely customized to your selections, all sales are final.

Due to strict hygiene standards, we do not accept returns, exchanges, or issue refunds for “buyer’s remorse,” sizing issues, or general preference. We cannot safely resell items that have been shipped to another household.

2. Damaged or Defective Items Your rights as a consumer are protected under the Ontario Consumer Protection Act. If a product is defective or damaged when it arrives, you have the right to a refund or replacement.

If your custom bear or clothing arrives damaged, defective, or incorrect, please follow these steps:

• Contact Us Immediately: Email us at hello@teddystyles.com within 48 hours of receiving your delivery.
• Provide Proof: You must include your order number and clear photographic evidence of the damage or defect.
• Resolution: Once we review the photos and confirm the issue, we will happily provide a replacement of the affected item(s) or issue a refund for the damaged goods.

3. Order Cancellations Because we begin processing and assembling your custom bear quickly, we cannot guarantee cancellations. If you need to cancel your order, please contact us immediately at hello@teddystyles.com. If the order has not yet entered the assembly phase, we will do our best to accommodate your request. Once an order has been assembled or shipped, it cannot be canceled.